Questions, answered.

Send a request from any listing — no account exists until that moment, and signing in is just your phone number and a one-time code. The concierge connects you directly with the provider, and you settle payment with them. Try the walkthrough to see the whole flow first.

Deliberately. During the open beta, bookings are not processed online: the concierge connects both sides and payment settles directly with the provider — nothing sits between you and a person on your island. Card payment arrives after launch, and we would rather ship it right than ship it early.

Fair question — check for yourself. Caribbein SAS (in formation) is registered in Saint-Martin 97150; the legal notice and privacy policy are published; and the technical pages at /geek and /engineering document how this is built, with numbers you can verify yourself.

Tell us in the same thread and we tell the provider. Since no payment runs through us in beta, there is nothing to unwind on our side — whatever you arranged with the provider directly is between you and them, like any direct booking.

Start on the marketplace — every island page shows what is actually there, and we mark honestly what is not bookable yet. The deepest coverage today is Saint-Martin / Sint Maarten, Anguilla and Saint-Barthélemy; the rest of the Caribbean is filling in island by island.

Both, everywhere, as equals — the toggle sits top-right on every page, and the catalogue itself is bilingual in its rows, not machine-translated on the fly. Our build fails if a string misses either language.

The catalogue is built from what businesses already publish to be found — the island's official tourism sources first, then your own site and pages — under an explicit image-rights model, so travellers can discover you the way a good guidebook would. You stay in charge: claim the listing free at /claim, correct anything, or ask for it to be removed — see below. How we built it, in detail: the cataloguing note.

The listing is free. The operating system for your business is free. The only charge is a flat 10% commission on bookings that come through Caribbein — and 20% of that commission is reinvested on the island it came from. No subscriptions, no tiers, no setup fees. Bookings you take directly cost you nothing, ever.

Go to caribbein.fr/claim, verify with your phone and a one-time code — two checks, a few minutes. From there you edit your information, hours and photos yourself, and any booking request reaches you directly.

Fastest: claim it and fix it yourself — you know your business better than any catalogue. Or write to welcome@caribbein.fr from the business and we correct it.

Yes. Write from the business to welcome@caribbein.fr: photos come down on request, and if you want the whole listing gone, we take it down. We would rather hear what is wrong so we can fix it — but it is your business, not ours.

No. Everything is a web app — your phone or any computer, installable from the browser, built to open even when island internet has a moment. There is nothing to buy and nothing to install from a store.

A fifth of every commission is reinvested on the island the booking came from — and islanders vote in the app on where it goes. The full argument, on a real map: /why.

October 1. Keep an eye on the app.

Every seat we hire first is on /join — with its salary floor printed and the honest part of each job on the card. Engineers should also read /engineering first; it is the real interview.

The vision deck is at /pitch, the research at /why, and the investor door is in the footer of the home page. For anything else: welcome@caribbein.fr.

Plainly: a listing is public by design; your requests, conversations and documents never are. Identity documents live in private storage behind short-lived signed links, export and erasure are working flows, and the formal texts are the privacy policy. The longer, engineer-grade version is on /geek.